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Frequently asked questions
PresaleGate order, delivery, and product policy answers in one place.
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22
Billing
2
Accounts
10
Orders
3
Delivery
7
What is your refund policy?
What payment methods do you accept?
Do the codes come with a warranty?
What does the 48-hour guarantee cover?
What voids the 48-hour guarantee?
Are you responsible for venue rejections, sell-outs, or platform restrictions?
What setup should I use before buying?
Do you provide AYCD-compatible sheets?
Do I need to link Discord?
Do I need an account to buy?
Can I change my account email?
Can I link more than one Discord account?
Where can I see my order history?
My payment succeeded but I have no order. What now?
Can I cancel an order after checkout?
When do I get my code?
I paid but did not get a Discord DM.
Are codes unique?
Is stock shown on the site live?
What if I buy more than one code?
The code does not work at checkout. What should I do?
Can I transfer or resell a code I bought?
